Shipping policy

Where we ship
We ship to Australia, New Zealand, the United States and Canada.

Shipping cost
Shipping is free on every order, always.

Delivery time
Please allow 2–3 weeks for your order to arrive. Our blades are produced in small batches rather than stockpiled in large quantities, so some orders are prepared after they’re placed. We’re building up our inventory and expect to offer faster delivery in the coming months.

Tracking
Once your order ships, you’ll receive an email with your tracking number. You can track your order directly through the link in that email or on our tracking page. Tracking can take a few days to show movement, so don’t worry if it doesn’t update straight away.

Changing your address
Please check your shipping address carefully at checkout. If you spot an error, you can change it within 12 hours of placing your order. Email hello@takumicleavers.com with your order number and the correct address.

Lost or missing parcels
If your tracking hasn’t updated for 10 business days, or your order hasn’t arrived within 4 weeks, email hello@takumicleavers.com with your order number. We’ll investigate and, if your parcel is lost, send a replacement or issue a full refund.

If your tracking shows your order as delivered but you can’t find it, please check with neighbours or anyone else at the address, then contact us within 7 days of the delivery date so we can investigate with the carrier.

Age requirement
By placing an order, you confirm you’re at least 18 years old and legally allowed to buy kitchen knives where you live.